Terms and Conditions
Effective date: 15 July 2026
These terms govern use of webkox.com and purchases from Webkox. A signed proposal, statement of work, service schedule or service-level agreement may contain additional terms. If there is an inconsistency, the signed document prevails for that service.
1. Eligibility and authority
You must be at least 18 and authorised to act for the customer. Information you provide must be accurate and current.
2. Services and scope
Webkox provides managed IT, Microsoft 365 administration, cybersecurity, website development, digital marketing and related consulting. The applicable quote or service schedule defines inclusions, assumptions, client dependencies, commencement, deliverables and any service levels. Items outside scope require written approval and may incur additional fees.
3. Quotes and commencement
Website prices are starting prices in AUD and exclude GST unless stated otherwise. A website selection does not replace scope review. A binding engagement begins when Webkox accepts the order or proposal and receives any required initial payment. Quotes expire on the date stated or, if none, after 30 days.
4. Subscriptions
Ongoing managed IT, cybersecurity, marketing and business technology plans are monthly subscriptions unless the order states otherwise. Subscriptions renew automatically each billing period until cancelled in accordance with the order. Each service plan is sold as one service engagement, so checkout quantity is fixed at one. User, device, licence, location or usage limits shown in a plan still apply; additional requirements are separately quoted.
You may request cancellation by emailing admin@webkox.com. Unless the order specifies a minimum commitment or notice period, cancellation takes effect at the end of the current paid billing period. Fees already paid are not prorated merely because of a change of mind, except where required by law.
5. One-time projects
Website development and other project services are one-time purchases delivered in stages. Deposits and milestone payments may be required. Client delays, changed requirements or additional revisions can change timing and fees. Unless otherwise agreed, launch or handover occurs after all due amounts are paid.
6. Fees, GST and payment
Payments are processed in AUD through Stripe or another stated method. GST and other applicable taxes are added at checkout or invoice. You authorise recurring charges for subscriptions. Failed or overdue payments may result in reasonable collection action, suspension or delayed delivery after notice. Third-party licences, advertising spend, hosting, domains and usage charges are excluded unless expressly included.
7. Client responsibilities
You must provide timely access, accurate instructions, lawful content, approvals, backups where requested and a safe working environment. You remain responsible for business decisions, account owners, licences, regulatory obligations and the actions of your users. You must not ask us to access systems or data without authority.
8. Security services
Security services reduce risk but cannot eliminate every threat, vulnerability, outage or loss. You must promptly report suspected incidents, maintain agreed controls and follow reasonable remediation directions. Response and resolution targets apply only when included in the applicable service schedule or SLA.
9. Third-party services
Microsoft, Stripe, hosting platforms, registrars, advertising networks and other third parties operate under their own terms and may change or discontinue services. Webkox is not responsible for a third party’s independent acts, outages or policy changes, but will provide reasonable assistance within the agreed scope.
10. Intellectual property
Each party retains its pre-existing intellectual property. Upon full payment for a custom project, the customer receives ownership or the licence stated in the proposal for final bespoke deliverables. Webkox retains its tools, methods, templates, know-how and reusable components. Third-party software, fonts, stock media and open-source components remain subject to their respective licences. The customer warrants that materials it supplies may lawfully be used.
11. Confidentiality
Each party must protect the other’s confidential information, use it only for the engagement and disclose it only to personnel or providers who need it and are subject to appropriate duties, except where disclosure is required by law.
12. Acceptable use
You must comply with our Acceptable Use Policy. We may suspend access where reasonably necessary to protect systems, users or third parties, investigate misuse or comply with law.
13. Consumer guarantees
Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including applicable guarantees under the Australian Consumer Law. Our Cancellations and Refunds Policy explains our process without limiting those rights.
14. Warranties and liability
To the maximum extent permitted by law, services are provided with reasonable care and skill but outcomes dependent on search engines, advertising platforms, third parties, users or hostile actors are not guaranteed. Neither party is liable for indirect or consequential loss that was not reasonably foreseeable. Where liability may lawfully be limited, Webkox’s aggregate liability arising from a service is limited to fees paid for that service during the previous six months, or for a one-time project, the fees paid for that project. This limitation does not apply where prohibited by law or to fraud, wilful misconduct or liability that cannot be excluded.
15. Force majeure
Neither party is liable for delay caused by events beyond reasonable control, provided it takes reasonable steps to minimise the effect. Payment obligations already incurred are not excused.
16. Termination
Either party may terminate for a material breach not remedied within a reasonable written notice period, insolvency, unlawful use or serious security risk. On termination, accrued fees remain payable and each party must return or securely handle confidential information as agreed. Provisions intended to survive termination continue.
17. Disputes and governing law
Please first contact admin@webkox.com so we can attempt good-faith resolution. These terms are governed by Queensland law, and the parties submit to the courts of Queensland and applicable Commonwealth courts.
18. Changes and contact
We may update website-use terms prospectively. Material changes to an active paid service will be handled in accordance with the service agreement and applicable law. Contact Webkox at 10 Eagle Street, Brisbane, Queensland, admin@webkox.com or +61 416 497 487.